Training Reports
Measure readiness, skill gaps, course quality, compliance, and training impact on performance.
Readiness
Readiness by Role
Customer Service Rep86%
Flat Glass Technician74%
Dispatcher71%
Management64%
Commercial Door Technician58%
Leadership Development52%
Account Manager50%
Install Lead35%
Level Distribution
Level Distribution — Flat Glass Technician
Level 13
Level 25
Level 37
Level 43
Level 51
Level 60
Operations
Training Bottlenecks
Pending manager signoffs
9Failed exams
1Expired/overdue handbook
1Field validation incomplete
2Course Quality
Course Quality — Top 5 by Rating
| Course | Rating | Completion | Reviews |
|---|---|---|---|
| 4.8 | 100% | 4 | |
| 4.7 | 97% | 34 | |
| 4.7 | 72% | 8 | |
| 4.6 | 100% | 15 | |
| 4.5 | 92% | 28 |
Impact Insights
Training Impact
IGU Measurement refresher assigned to 4 techs; related reorders down 18% over 60 days
CSR Foggy Window Script completion; booking rate up 11%
Job Closeout Photos refresher; missing photo incidents down 32%
These are insights based on observed correlations, not definitive causal proof.
Compliance
Compliance — Handbook Acknowledgement
31
Acknowledged
3
Pending
1
Overdue
Overall acknowledgement89%
Policy Completion
100%
94%
89%
76%
Marketplace
Training Exchange Adoption
3
Courses installed from exchange
1
Courses published to exchange
4.7
Average rating received
16
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